Easy. Simply select the product you wish to purchase then follow the prompts to sign up, you will be required to enter your details such as email address, first and last name, delivery and billing address and payment information.
You will be prompted to create a password.
Once your account is created you can access it by selecting Login on the LuxStore Homepage andentering your username and password.Your username is your email address.
A few things, you can check your account to:
- track the progress of your order,
- update your delivery and billing address,
- make changes to your product selections,
- update your payment details, and
- change your password
You could also refer a friend to sign up to our products.
Much as we hope you will love our products won’t leave, yes, you are able to cancel your subscription at any time.
Just log into your account to cancel your subscription there.
Your products will be mailed to you via the Royal Mail service from our warehouses in England. This we have found to be the most cost effective way of delivering to our customers.
We have created 6 different options with the aim of providing women flexibility to choose the number, type and frequency of pads they require to meet their personal needs.
Our product offering comprises:
• Day pads with 14 pads in each pack, and,
• Night pads with 10 pads in each pack.
The 6 options are:
1. The DAY subscription: You will receive 1x Day pack every time you purchase this product.
2. The NIGHT subscription: You will receive 1x Night pack every time you purchase this product.
3. The DAY + NIGHT subscription: This is our most popular option. You will receive 1x Day pack and 1x Night pack each month. The subscription fee will be charged monthly.
4. The NIGHT + NIGHT subscription: This option is for women who have heavier periods and would prefer the comfort of a larger pad. You will receive 2x Night packs each month. The subscription fee will be charged monthly.
5. The DAY + NIGHT Quarterly subscription: This option offers comfort and flexibility for women who experience irregular periods.You will receive 3x Day packs and 3x Night packs each quarter. The subscription fee will be charged quarterly.
6. The NIGHT + NIGHT Quarterly subscription: This option offers comfort and flexibility for women who experience heavy irregular periods.You will receive 6x Night packs each quarter. The subscription fee will be charged quarterly.
We appreciate that a woman’s needs may change over time which is why you can shift between subscriptions at any time, by editing your account.
Yes. Once you start a subscription plan your product will renew automatically on a monthly or quarterly basis, depending on your selection. The subscription will renew on the same anniversary date monthly or quarterly.
For example: if you placed an order on the 19th October for a monthly plan, your next subscription date will be 19th November and the one after that 19th December.
Unfortunately, we do not allow customization of the pack. However, should you wish to have more pads at your disposal we would suggest signing up to one of our quarterly subscriptions.
Yes, you do. Our products are lightweight so we expect the costs of postage to be minimal, ranging between £1 to £3 for deliveries within the United Kingdom depending on the type of subscription selected.
You can select the frequency of your delivery. We have both monthly and quarterly subscription options to meet your personal needs.
You can keep track of your delivery online through your account.
The delivery of your product is made within 5 working days from when you place your order or subscription renewal date.
Yes, you can by changing your subscription option. For example, if you are currently on a monthly subscription and would like to receive your products quarterly, simply log into your account and select one of our quarterly subscription options. You can change at any time.
Please note that if you upgrade your subscription to a higher quantity delivery option shortly before the next delivery date for your current subscription, we will make every endeavour to fulfil your request by the delivery date.
However, if we are unable to, please be patient with us, and we will effect the change from the following month.
If you cancel your delivery, please do so up to five working days prior to your next subscription date.
We only deliver to the United Kingdom and countries in Western Europe at this stage, unless you're making a bulk corporate order, in which case we'll find the most cost effective carrier for you.
No. Our products will be packaged in a small lightweight parcel but will not fit through a letter box. Therefore, please ensure you make arrangements to accept delivery.
Quite simply because sanitary pads are used in a significantly higher percentage of cases than tampons. So, we have decided to focus our attention here.
Non-organic cotton is the most heavily sprayed crop with toxic pesticides, herbicides and fungicides.
The cotton carries the residue of these chemicals, which can be absorbed through the delicate and permeable vaginal tissue.
Organic cotton is grown naturally and without any of these pesticides, so it does not negatively impact your body.
Well first of all our pads are made from 100% organic GOTS certified cotton. Most of our competitors make synthetic pads which do not contain organic cotton. This means we can boast of assisting you to have a healthier period.
Our products are designed to look aesthetically pleasing and are just as absorbent as synthetic pads. So not only are they organic, they are also ultra-thin, possess yogi like flexibility, adhere strongly to your underwear and ensure leak-proof protection.
All elements of our productare fully bio-degradable.
Since our pads are naturally made they will disintegrate completely within one year of being disposed.
The individual sheaths in which our pads are wrapped and, the bag in which they are packed, are made from corn starch. Both the sheaths and bag will fully disintegrate within 180 days.
Even the LuxStore box in which our product is packaged is made from recyclable materials which are also bio-degradable.
Synthetic pads are not made from bio-degradable materials and therefore take between 800 – 1000 years to break down. Even after this time they never completely disappear and live on as micro-plastics polluting our air and water systems!
Well it matters greatly.
Pads that are made from synthetic polymers contain plastics. These pads can cause a number of problems:
1. The plastics contained in synthetic pads are absorbed by your vaginal skin and have the ability to really upset your endocrine, which controls all your hormones.
Why does that matter you ask? Well, the endocrine and the hormones they produce play a vital function in a women's health- her fertility, her moods, her weight, her appearance, her digestive capabilities to name a few.
Disruptions to your hormones may lead to anything from acne to infertility, painful periods and bloating; from diabetes to female cancers such as ovarian, cervical or breast cancers.
2. When you dispose of these pads:
a. In your bin, they end up in a landfill and cantakebetween 800-1000 years to disintegrate.
b. By flushing them down your toilet, then they end up in the ocean front lining our coastline or endangering our marine life. (Please refer to our 'Can I flush my pad?' question in the 'Products' section of our FAQs)
As you can see, cheap doesn't always translate as cheerful.
Most commonly available pads in the market are made from synthetic polymers, which is the chemical name for plastic. Our understanding is that each commonly available synthetic pad has the same amount of plastic as FIVE plastic bags.
Our superabsorbent pads are designed to provide you great absorbency, so there are no leakages or accidents.
For our day pads we recommend that you change your used pad every four hours.
Our night pads have been road tested to provide you overnight comfort, so we recommend them for seven to eight hours of sleep.
Absolutely. Often irritations from pad use are caused by synthetic polymers (plastics), fragrances, rayon, chemically bleached SAP (super absorbent layers) – all the unhealthy parts of a synthetic pad.
LUXStore pads are made from 100% pesticide free, organically grown cotton. This means you can say goodbye to any kind of itching or skin related issues.
Pads flushed in the toilet, end up in our ocean and our water ways, endangering marine life.
So, we would request that you please refrain from flushing our pads.
The correct way to dispose of a used pad is by wrapping it in our biodegradable sheath and depositing it in a bin.
We are an ICEA certified manufacturer of pads which means that the cotton used in our pads is ethically and sustainably sourced from farms in Europe and South East Asia.
Our products are manufactured by a family run firm in Italy.
We are adopting a subscription model, which allows for everyone downstream from us in the supply chain to plan ahead, whether it's the manufacturer awarding the farmer forward contracts or,supporting the small firm that manufactures the bio sheath surrounding our pads.
