Returns and refunds

Period Pants Returns - 40 Day No Quibble Return Policy For NEW Customers!


100% Satisfaction Guarantee - you can receive a no quibbles refund within 40 days of purchase for all brand new customers to Lux.  We want you to be happy with your purchase and if you are new to period pants be confident to give it a go for the first time! 

This covers one underwear per customer. We will exchange any underwear for up to 40 days after purchase. If you buy more than one underwear, only one item is refundable and exchangeable, the rest are exchangeable.


Sanitary Pad Returns

No returns will be accepted on the purchase of the Day or Night sanitary pads or any combination of these two products.

How to return an item for refund or exchange:

Email to let us know if you need an exchange or refund.

There may be certain situations where we can only award a partial refund.  This is if an item is not in its original state or is damaged, or any item that is returned 40 days after delivery. 

The parcel being returned is the customers responsibility.  If the parcel goes missing we cannot offer the refund.